REFUNDS
Refund Policy
Effective date: November 1, 2026 · Moxua
Digital license delivery
A Moxua Mark Pro license is a digital product generated for a specific order and delivered electronically. Once the license code has been generated and made available, the sale is generally final unless applicable law requires otherwise.
When we will help
Contact us promptly if you were charged twice, charged the wrong amount, cannot receive your license code, or cannot activate because of an error on our side. We will first investigate and attempt to correct the issue, including reissuing a code or resending delivery.
When a refund may be offered
A refund or replacement may be offered for duplicate charges, payment processing errors, unresolved delivery failures, unresolved activation failures attributable to Moxua, or where required by applicable law. Approved refunds are returned through the original payment provider and method.
After a refund
When a refund is approved, the associated license code may be revoked or replaced. Offline installations cannot be guaranteed to stop immediately, but future online activation may be refused. Repeated abuse, chargeback fraud or license sharing may affect future support.
How to request help
Email [email protected] with your checkout email, order identifier and a short description of the issue. Do not send your full license code, card number or identity documents by email.